Privacy Policy

Introduction

OnHome LLC, doing business as OnHome Cleaning ("OnHome Cleaning," "we," "us," or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website, www.OnHomeCleaning.com ("Website"). By using our Services, you agree to the terms of this Policy.

1. Information We Collect

We may collect the following categories of information:

• Personal Information: Name, address, email address, phone number, and payment details.
• Service Information: Property address, service type, scheduling details, and client preferences.
• Payment Information: Credit card details securely stored and processed by our third-party payment processor.
• Website Information: IP address, browser type, operating system, and other analytics data collected automatically.

2. How We Use Your Information

We use your information for purposes including but not limited to:

1. Providing and managing cleaning services.
2. Processing bookings, payments, and transactions.
3. Communicating with you regarding your appointments or account.
4. Improving our services and Website functionality.
5. Complying with legal obligations.

3. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your information only under the following circumstances:

1. Service Providers: With third-party vendors (such as payment processors, IT providers, and insurance carriers) who perform functions on our behalf.
2. Legal Compliance: When required by law, court order, or governmental authority.
3. Business Transfers: In the event of a merger, sale, or transfer of assets, your information may be transferred as part of the business.

4. Data Security

We use reasonable technical, administrative, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

1. The right to access the personal information we hold about you.
2. The right to request correction or deletion of your personal information.
3. The right to object to or restrict certain data processing activities.
4. The right to withdraw consent where processing is based on consent.

Requests may be submitted to Info@onhomecleaning.com or by phone at (415) 634-5219. We may require verification of your identity before fulfilling such requests.

7. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will delete it.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review their privacy policies before providing personal information.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our Website with a new effective date. Continued use of our Services after changes are posted constitutes acceptance of the revised Policy.

10. Contact Us

For questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us: